Refund & Return Policy

Cancellation

We only accept order cancellation requests before the product has been shipped or production has begun. If your order is cancelled, we will issue a full refund. Once the product has been shipped, we are unable to cancel the order.

Returns (If Applicable)

We accept product returns. Customers have the right to return a product within 14 days of receiving it.

To be eligible for a return, the product must be unused and in the same original condition in which you received it. It must also be returned in its original packaging. Please include your purchase receipt or other proof of purchase with your return.

Please do not send the product directly back to the manufacturer.

The customer is responsible for no more than one shipping charge, which includes the return shipping cost. We do not charge any restocking fee for returned products.

Refunds (If Applicable)

Once we receive and inspect your returned product, we will send you an email confirming receipt. We will also notify you whether your refund has been approved or rejected.

If approved, your refund will be processed and the amount will be credited back to your original payment method within a few days.

Late or Missing Refunds (If Applicable)

If you have not received your refund yet, please check your bank account again.

Next, contact your credit card provider, as it may take some time for the refund to appear on your account. You should also contact your bank, as additional processing time may be required.

If you have completed these steps and still have not received your refund, please contact us at coona01@hookbang.top.

Please contact our customer service team at coona01@hookbang.top to obtain the return address.