FAQ

How Can I Place an Order?

To place an order:

1. Add the products you want to your shopping cart.

2. On the next page, enter your email address, name, and address.

3. If you have a discount code, enter it in the “Discount” field on the right and click “Apply.”

4. Click “Continue to Shipping” and make sure your shipping address is correct, especially if it differs from your billing address.

5. Click “Continue to Payment” and enter your payment information.

6. If your billing and shipping addresses are the same, select the corresponding option.

7. Click “Place Order” to complete your purchase. You will then see your order summary and receive a confirmation email.

If you encounter any problems, please contact us through www.bang-eu.com.

What Should I Do If Something Is Missing or I Receive an Incorrect Product?

Please contact us through www.bang-eu.com and provide your order number (Order #) along with photographic evidence. The file size should be less than 1 MB.

If a product is defective or missing, we will resend the correct item free of charge. You do not need to return any incorrectly shipped product — you may keep it as a gift.

How Do I Know If My Order Was Successfully Placed?

You will receive an order confirmation email containing your order number and purchase details.

How Can I Modify My Order?

Order modifications are available on the day the order is placed, no later than 11:00 PM (PDT, GMT-7). You can submit your modification request through www.bang-eu.com.

How Do I Add Products to My Cart?

Find the product you are interested in, select your preferred options, and click “Add to Cart.” You will then be taken to the shopping cart page, where you can adjust the quantity and continue shopping or proceed to checkout.

How Can I View the Contents of My Cart?

Click the shopping cart icon at the top of the website. From there, you can change product quantities or remove unwanted products by clicking “Remove.”

How Do I Remove Products From My Cart?

Click the shopping cart icon to view your cart. Find the product you want to remove and click “Remove.” The changes will be updated immediately.

How Can I Change the Quantity of a Product in My Cart?

Click the shopping cart icon to view the products and their quantities. Adjust the “Quantity” field next to the desired product. The cart will update automatically, and the total price will be adjusted accordingly.

Which Browsers Do You Recommend for Using Our Website?

We recommend using:

• Google Chrome

• Safari

• Firefox

• Internet Explorer

What Payment Methods Are Available?

We accept MasterCard, Visa, American Express, and Discover credit cards, as well as PayPal and Apple Pay.

How Can I Pay With PayPal?

PayPal is a simple way to pay online. After adding your desired products to your cart, click the “PayPal” button. You will be redirected to PayPal, where you can enter your payment details and complete the transaction.

How Can I Use a Discount Code?

To use a discount code:

1. Select your desired product and click “Checkout.”

2. Enter the required information on the customer information page.

3. Find the “Discount” field in the upper-right corner.

4. Enter your discount code and click “Apply.”

5. Check that the discount has been applied to your order details.

What Is Your Return and Exchange Policy?

For more information, please read our Return & Refund Policy.

How Can I Contact Customer Service?

Our customer service team is available 24 hours a day, 7 days a week. We will respond to your inquiry as soon as possible.

How Can I Return My Product?

For further information, please contact our customer service team through www.bang-eu.com.

What Is Your Order Cancellation Policy?

Orders can be cancelled on the day they are placed, no later than 11:00 PM (PDT, GMT-7). After this time, we are unable to accept cancellation requests.

You can submit your cancellation request through www.bang-eu.com.

Is Ordering Online Safe?

Yes. We place great importance on keeping the information provided through our online store secure. Our website uses SSL (Secure Sockets Layer) technology to encrypt the transmission of credit card and personal information.

Is Credit Card Payment Safe on Your Website?

Our website uses a secure credit card payment processor, and payment data is protected with AES-256 encryption to help ensure secure transactions.

Do You Keep My Personal Information?

We treat your personal information confidentially. We only share it with third parties when required by law. Otherwise, we do not disclose, rent, or sell your personal information.